By placing an order on the Blue Door Flowers website, or when telephoning our shop to place an order, you are agreeing to the following terms and conditions:

If you have any questions regarding our terms and conditions, or have any comments or feedback, please email us on flower@bluedoorflowers.com or telephone us on 0161 432 2600. 

Refund policy/Service Guarantee

– If you are not satisfied with the product you ordered once it has been delivered, please telephone our shop on 0161 432 2600. We will review your comments and, should the cause be related to circumstances which are within our control, we will consider a full or partial refund and/or redelivery of your chosen product. 

– We are working with fresh, seasonal ingredients that are often affected by the climate and can, as such, have unpredictable availability. If, for any reason, we are unable to fulfil your chosen product, or elements of it, we will substitute the affected ingredients using the most appropriate alternative to ensure your fresh flowers have a similar colour, style, shape, size and value.

– If the product you ordered was damaged on receipt, we will offer a re-delivery of the product at the next convenient date for your recipient. We will also ask for a photograph of the flowers, in their original packaging, to be sent to us at flower@bluedoorflowers.com within 24 hours of receipt. 

– If the product you have chosen was delivered late, we will refund the full cost of delivery on the affected order.

Changes to your order

If you wish to make any changes to your order, please telephone our shop on 0161 432 2600. Please note that any changes to your order (such as delivery address, gift message) must be made at least two working days prior to the requested delivery date to ensure that we have time to amend your order prior to dispatch. We cannot guarantee that we will be able to accept changes to your order after that time.

For peak seasons (Christmas, Valentine’s and Mothers’ Day) we cannot guarantee that we will be able to accept changes to orders within 72 hours of the intended delivery date.

Delivery 

We offer a variety of delivery options to ensure your fresh flower choice arrives on time and is delivered with the highest degree of care. 

Next day deliveries throughout Greater Manchester – Monday – Saturday 9am – 6pm

Please telephone our shop on 0161 432 2600 for national and international deliveries. 

Please ensure that the recipient address you provide is accurate. Give additional instructions to assist our drivers with difficult-to-find addresses or flats/apartments with access codes. 

Keep us informed if you find that the recipient’s address or availability changes prior to the order being delivered. Please give us any additional information you can that would help us find the address and, if possible, a safe place to leave the flowers or a number to call if no one is at home. Regrettably, we cannot guarantee that we will be able to follow all delivery notes but we will make sure that the delivery information you provide is communicated to the driver in full. Should the recipient be away at the time of delivery and no safe space has been given, or if the driver has been unable to leave the flowers with a nearby neighbour, a card will be left stating that delivery was attempted. The recipient will then be required to call to arrange a re-delivery or collect from our shop.

In some circumstances, for example, where delivering to some business addresses, hospitals or universities, we may not be able to deliver the flowers directly to the intended recipient. Please note that these circumstances are outside of our control. In this case, we will deliver to the reception area or post room and (where possible) obtain a signature from the receptionist (or equivalent). This signature will be our record of delivery. 

To ensure the highest likelihood of delivery success, please ensure that you provide as much information regarding the location of the recipient as possible within the delivery instructions, including department name, floor number etc. 

We recommend flowers sent to hospitals and business addresses are requested for delivery on a weekday when safe receipt is more likely and not on a Saturday. Deliveries cannot be made to PO Box addresses. 

All deliveries to hospitals must include the ward name and/or number in the relevant address field. Any order omitting these details may not be accepted for delivery by the hospital. It is also important for you to check that the hospital/ward accepts cut flowers as we are not responsible for refunds in the event that the hospital refuses to “receive” the flowers.

Deliveries to hospitals can often prove problematic as patients are moved from ward to ward, or are discharged. This means that sometimes we are unable to deliver orders for customers at a very emotional time. However, many of these problems can be resolved by ensuring we have accurate and up-to-date information about the ward that the recipient is in. 

It is particularly important that you provide the full name of the recipient of the order as there can be several patients with the same name and this can lead to difficulties in delivery. 

If you wish to order flowers for delivery to a business address, we recommend that you request delivery is made within office hours. 

Due to the size of university campuses, it can be difficult to locate recipients at universities. We are therefore not able to deliver to recipients themselves, and will always deliver to the university post room or reception. Please ensure that you include enough information for the post room/reception staff to be able to locate the intended recipient of the flowers. We are not liable for non-delivery of the flowers to recipients at universities as we have no control of the delivery once it reaches the post room or reception. 

Neither we, nor any courier or postal service that we use shall be liable for any failure to perform, where such failure or delay results from any circumstances outside our reasonable control, including but not limited to any fire, flood, explosion, accident, adverse weather conditions, traffic congestion, mechanical breakdown, obstruction of any private or public highway, riot, government act, act of war, terrorism, act of God, or from any industrial dispute or strike whatsoever. 

Flower availability and substitution 

All products are subject to availability and acceptance of your order. In the event of any supply difficulties or if the flowers received from our wholesalers that are needed to make up your order do not meet our high standards, we reserve the right to substitute any product required or part of product with an alternative product of similar style and equivalent (or greater) value and quality. Where substitution of flowers is necessary, we will try to contact you via email. If you wish to discuss the substitution we have made, please telephone our shop on 0161 432 2600 or email us on flower@bluedoorflowers.com. If we are unable to contact you via the contact methods provided prior to the time that we make up your order, we will assume that you accept the substitution.

Flower Presentation and Risk

Flowers may be delivered in bud to ensure longer life. Some flower bouquet contents may be harmful if eaten and/or a skin irritant. Please call our shop on 0161 432 2600 if you wish to enquire about the safety of contents before ordering. 

Damaged flowers 

Although our delivery drivers do their very best to ensure that your flowers arrive in perfect condition, on very rare occasions, flowers arrive at their destination damaged as a result of transportation. If the recipient received damaged flowers, please contact us immediately on 0161 432 2600 so that we can arrange one of the following:

– a re-send on the next available delivery date, or

– a full refund.

We will also ask for a photograph of the flowers, in their original packaging, to be sent to us at flower@bluedoorlflowers.com within 24 hours of receipt. Because of their perishable nature, flowers are non-returnable. This does not affect your statutory rights.

Personal messages 

You must agree that any messages posted by you on your gift card or sent by us on your behalf to a third party will not contain anything which could be construed as harassing, threatening, vulgar, abusive, obscene, defamatory, racist or which might cause embarrassment or distress to any person or are otherwise unlawful and objectionable.

You are entirely responsible for any text or other material which you post or send on our online ordering system and Blue Door Flowers accepts no liability for any such content. We do not pre-screen messages, but may monitor content from time to time. We have the right to refuse to send or display messages and terminate access to the relevant services at any time and without liability to you in the event of any such objectionable message. 

Disclaimer

Whilst we agree to use our reasonable endeavours to ensure that the Blue Door Flowers website and/or services are fully operational and error-free, we cannot guarantee this and therefore accept no responsibility for any defects and/or interruption of the Blue Door Flowers website or services and shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control which renders the provision of the Blue Door Flowers website and service impossible or impracticable.

We do not guarantee any delivery, delivery dates or delivery times during periods when extraordinary events take place. We reserve the right to reschedule or refuse any order that is likely to be affected by route closures or lockdowns of venues. 

Blue Door handmade soap is a rinse-off product, for external use only. Not to be used around the eyes, mucous membranes or on broken skin and is harmful if eaten. If irritation occurs discontinue use. We do not market our soap as a product for use by children under three years.

Our details

Blue Door Flowers and beautiful things, 68 Heaton Moor Road, Heaton Moor, Stockport SK4 4NZ

Telephone: 0161 432 2600

Email: flower@bluedoorflowers.com

Member of the British Florist Association 

Copyright 

All copy and images on this website are owned by Victoria Taylor and protected by Copyright. Unauthorised infringement of copyright may result in legal action being taken against the offending party.

Cancellation

Only cancellations which are given at least two working days before the intended delivery date may be accepted. Orders placed or cancelled on Saturdays, Sundays, Bank Holidays will be treated as having been received on the following working day. To cancel orders please telephone 0161 432 2600.

You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re-credited by us to the extent that sums are not reimbursed by the card issuer in such circumstances. 

For peak seasons (Christmas, Valentine’s and Mothers’ Day) we are unable to accept changes to orders within 72 hours of the intended delivery date. 

Payment and order processing

Please note: all prices include VAT.

Payment may be made by any of the methods indicated on the home and payment page of the Blue Door Flowers website and will be debited when you submit your order. When you submit your order by clicking on the “Place order” button, you are consenting to be bound by our terms and conditions contained in these Terms and Conditions and appearing elsewhere on the Blue Door Flowers website. 

For your order to be processed and delivered on the required date, you must supply us with the mandatory details requested. Your order will only be processed if full payment details are given on the payment pages provided for us by Stripe. 

Your order will be confirmed by a summary page at the end of your online transaction and then acknowledged via e-mail to the e-mail address provided at the start of the transaction within 12 hours, confirming your order details. You will be issued with an order reference number for any future correspondence. All costs will be charged as defined in the order summary on the date the order was placed. 

We will not consider ourselves bound by a contract with you until we have issued a confirmation e-mail to the e-mail address you, the customer, has supplied at the start of your transaction.  

Our website has a secure checkout in partnership with Stripe and we therefore encourage customers to place their orders on line. However, on occasion, when submitting customer’s credit or debit card details to our bank, we receive payment failures which prevent us from accepting your order immediately. This may be due to, that, on occasion, credit cards that are entered correctly and have sufficient funds are not validated because the card issuer is performing a random security check. In these cases, we will still have received your order, but will need to take payment over the phone. We will e-mail or call you in these circumstances. If you receive a message to tell you that payment has not been validated, please contact our shop on 0161 432 2600 to ensure your order is delivered on time. 

Due to time differences, payments made out of office hours, or problems getting hold of customers via the contact details they have provided, we are sometimes unable to process a valid payment prior to the requested delivery date. If this is the case, once we have received payment, we will dispatch the flowers as soon as possible to ensure that there is no further delay. Although this delay is regrettable it is, in the circumstances, outside of our control and therefore we cannot offer any form of refund in these circumstances. 

Customer and recipient personal information

To ensure that we can communicate effectively with both customers and recipients, it is very important that you provide accurate personal information. Please remember that we value your privacy and will never lease, rent or sell your private information. For more information please see our Privacy Policy. 

At the checkout, we ask for the following personal information:

 – Customer email address – we use this information in the event that we need to make contact regarding any details of your order 

 – Customer full name and address – we use this information for credit card validation and for direct mailing (if you have agreed to receipt of these mailings where applicable)

 – Customer telephone number/mobile number – we use this information to contact customers in the event of problems with  the order such as payment failures or delivery problems and for SMS updates where you have given your express consent

 – Recipient full name and address – we use this information in order to be able to deliver the flowers your have ordered. It is vital that the recipient’s address is accurate and includes a postcode 

 – Recipient telephone number – we use this information to contact the recipient in the event of a difficulty in delivering your order. We will not contact the recipient under any other circumstances.